Rules, Terms, and Conditions

Rules

Here at Pyxis, it is our goal to create a magical and memorable experience that will last a life time! That said it is of the utmost importance that we make sure that your experience is as safe as it is enjoyable for everyone, including Pyxis. As a host, we would like you to assist us in this, and have come up with some rules to help us both.

Please keep an eye on your children, our staff and volunteers keep our focus on Pyxis and whoever is currently interacting with her, and cannot safely divide our focus.
All children must have an adult present to interact with Pyxis, all children under 4 must have an adult actively accompany them.
At only 32" tall, Pyxis is not suitable for riding. Attempting to ride her could cause her injury, and will not be tolerated and can result in the immediate termination of our visit.
No open toed shoes, please! We want to insure the safety of tiny toes!
Pyxis unfortunately cannot do stairs, and can only do 1-2 steps.
While Pyxis is fully trained to handle noise and excitement, she prefers it when things are on the calmer side. For that reason we ask that you keep all party crackers, loud music, and noisemakers to a minimum while Pyxis is present. We also ask that you to not run up to her, excessively wave, scream, or wave objects or balloons in her face. We make exceptions for guests with disabilities.
Please keep about 10-15 feet away while Pyxis is loading and unloading from the van. Once she is unloaded, please wait for her handler to give the ok before approaching.
We refuse to tolerate any violence against Pyxis. This includes such things as hitting, smacking, kicking, pulling her ears, etc. This behavior will result in the immediate termination of our visit.
Please secure all dogs. While we love our furry friends, dogs are very unpredictable around unicorns. Even trained service dogs have been known to forget themselves in her presence, and we ask that they be kept at a distance at our handlers' discretion.
Please do not feed Pyxis. Unicorns have a very special diet, and eating the wrong thing can make them sick. Our handlers will bring treats to small private events, which can be given at the end. Sadly, we do not offer this option at large or public events as too many treats are bad for her.
Last, but not least, HAVE FUN!!!

Terms and Conditions

We have the right to terminate any event if it is deemed unfit, unsafe, or unsanitary. This is completely at our handlers' discretion and can mean anything from excessive amounts of animal waste, loose dogs, intoxication, or people being physically inappropriate with Pyxis, including hitting/kicking or attempting to ride her. No refunds will be given if we our forced to leave for reasons or health or safety.
We love working with our special needs community, and are happy to make accommodations. However, we asks that you inform us before hand whenever possible, we may need to brush up Pyxis on some targeted desensitization training, or introduce a new concept to her. This takes tame.
Bookings are made when a deposit has been received and are not considered firm until we send out confirmation.
The remainder of your balance is due the day of your event, and must be paid in full.
Deposits are non-refundable in the event of a cancellation from the client's end. We will work with you to reschedule your event. This includes mild to moderately inclement weather.
Should weather be severe, it is up to our discretion as to whether or not a Pyxis visit is possible. Should we have to cancel, we will work with you to reschedule if possible, or discuss other options.
Please insure there is adequate parking available for us. We reserve the right to cancel any booking if there is not adequate parking within a reasonable distance to safely load and unload Pyxis. No refund will be given in this event. If we are late because of a lack of adequate parking, the time will not be made up.
Please insure that all directions are clear, and we are informed if there are any known issues with GPS routes to your location. We reserve the right to cancel any event if directions are inadequate. No refunds will be given in that event. If we are late because directions are unclear, the time will not be made up.
Pyxis the Unicorn reserves the right to use any and all photos and videos taken in the course of regular business for our social media and marketing materials. If a participant submits a written request to be left out of these materials, every reasonable action will be taken to insure that said person's face and any distinguishable features are not present in those materials.
As these rules, terms, and conditions are clearly listed on our website, it is up to you, the client to adhere to the rules and conditions, inform you guests of them.

We try to accommodate any situation within reason. We love our community and want to spread the joy and magic that can only be found through interacting with a unicorn. We thank you for choosing to work with Pyxis and hope to give you memories that will last a lifetime.